Padded Nappy

Returns & Exchange Policy

At Moms Love Clothing, we want you to be completely happy with your purchase. We take great care in selecting and preparing high-quality products, but we understand that sometimes things don't work out. This policy outlines how to handle returns and exchanges.

Damaged or Incorrect Items

We put a lot of love and care into our products, but in the rare case that an item arrives damaged or you receive the wrong product, we are happy to offer an exchange or refund.

Conditions for damaged/incorrect items:

• You must provide a proper opening video and clear photos of the damaged or incorrect item.
• You must contact us within 24 hours of delivery.

Please reach out to us via WhatsApp or Instagram to report the issue and begin the process.

Exchanges for Size Issues

We understand that finding the perfect fit can be tricky. We are happy to offer an exchange if the size is not right for your little one.

Conditions for size exchanges:

• The item must be unused and in its original, undamaged packaging.
• You must contact us to initiate the exchange process.

Please note: The customer is responsible for the extra shipping cost to resend the exchange package.

How to Initiate a Return or Exchange

To start a return or exchange, please contact us with your order number and the details of your issue.

• WhatsApp: 9843026355

We will guide you through the next steps and provide you with the necessary instructions.

Thank you for your understanding and for shopping with Moms Love Clothing!